Terms and Conditions

Cancellation

If an order is cancelled after it has been processed, but before delivery, then a 20% deposit / handling fee will be retained.

Deliveries

Please make sure that the item/s you are ordering fit into the room provided. We cannot be held responsible if the items do not fit, and a refund will not be given.

Our delivery drivers do not assemble furniture. If you are unsure whether your furniture requires assembly then please ask. We do offer an assembly service but unfortunately it is only available to customers living within Milton Keynes or customers who wish to collect their furniture.
Delivery information is available on request.

Regrettably, self-assembly furniture cannot be returned once assembly is part or fully completed. Before assembling any items make sure you check them over thoroughly and inform us, before assembling, of any damages or missing items. If the item is damaged then please put it back in its original packaging and keep it safe until we can arrange an exchange. Your statutory rights are not affected. Please call 01908 222900 within 7 days to arrange a return.

The Consumer Protection (Distance Selling) Regulations 2000;

allows you the consumer, a 7 working day cooling off period. If you wish to return the goods you have purchased from us we will gladly refund your money within 30 days of receiving your written notice of return. The goods must be unused and in the original packaging.

Refunds will not include the cost of shipping and returns back to InsideOutMK. This will be the responsibility of the customer. Replacement products, which need to be sent from us, will require the payment of postage and packing prior to the item being sent.

If you cancel an order, written notice must be given to InsideOut upto seven working days from the day after the goods are received by you. You must then ensure that reasonable care is taken of any goods received, which must be restored to InsideoutMK in its original condition/packaging.

Disclaimers

Our delivery drivers cannot be held responsible for any damages caused whilst assisting you with your furniture. If the item has been damaged in transit please let us know straight away. Shortages or damaged items must be reported within 24 hours. If you have any questions concerning these terms please contact us immediately.

Once beds, mattresses and divans are unwrapped, they are excluded from our returns policy for health and hygiene reasons, unless the item is found to be faulty. Your statutory rights are not affected.

With all made to measure furniture i.e. Futons, mattresses/divans and pine, all payments must be made in full at time of ordering, no refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty. If the order is cancelled after it has been processed then a 20% fee will be retained. Your statutory rights are not affected.